Refund Policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, refunds and billing support.

We want you to be satisfied with your purchase. You may request a full refund within 14 days of your purchase date, for any reason.

To request a refund, contact us at support@aivolearn.com with your order number, or contact Paddle directly at paddle.net using the email address you used at checkout. Paddle will process approved refunds back to your original payment method.

Once a refund is approved, it is typically processed within a few business days. The time for the funds to appear in your account depends on your bank or card provider.

You can cancel your monthly subscription at any time from your account page or through Paddle. Cancelling stops future renewals; you keep access until the end of the period you have already paid for.

Refunds may not be available where:

• The 14-day window has passed
• There is evidence of fraud, abuse, or violation of our Terms of Service
• The purchase was clearly consumed or downloaded in full with the intent to obtain a refund afterward (bad-faith requests)

Paddle's own refund policy also applies: paddle.com/legal/refund-policy

For any questions about refunds, contact us at support@aivolearn.com.