Privacy Policy

Aivolearn is operated by Aivolearn, located in Boston, Massachusetts, United States. We act as the data controller for the personal information described in this policy. You can contact us at support@aivolearn.com.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. When you make a purchase, Paddle collects and processes your payment information; we do not store your full card details on our systems.

Paddle's own privacy policy governs how they handle your payment data: paddle.com/legal/privacy

• Information you provide: your name, email address, account login credentials, and any details you enter when creating an account or contacting us.
• Purchase information: order details and billing information processed through Paddle.
• Usage information: how you interact with our site and course content, including pages viewed, lesson progress, exam results and tutor conversations.
• Technical information: IP address, browser type, device information, and cookies.

• To deliver the products and course access you purchase (performance of our contract with you)
• To provide customer support and respond to your requests (contract and legitimate interests)
• To send you important information about your purchase or account (contract)
• To improve our content, website, and services, and to keep them secure (legitimate interests)
• To comply with legal, tax and accounting obligations (legal obligation)
• To send marketing communications where you have opted in (consent — you can unsubscribe at any time)

We use essential cookies to operate the site and keep you signed in, and preference cookies to remember your settings. Where we use analytics cookies, they help us understand how the site is used. You can control or delete cookies through your browser settings; blocking essential cookies may stop parts of the site from working.

We do not sell your personal information. We share information only with:

• Paddle, our Merchant of Record, for the sale of our products, subscription management, payments, tax compliance and invoicing
• Service providers and subprocessors who help us operate the site and deliver our courses (for example hosting, database, email and AI providers)
• Professional advisers such as legal and accounting professionals
• Authorities, where required by law

Our service providers may process your information outside your country, including outside the UK and EEA. Where that happens we rely on appropriate safeguards such as standard contractual clauses or an adequacy decision.

We keep your information for as long as your account is active or as needed to provide our services, and thereafter as required to meet legal, tax, and accounting obligations. When it is no longer needed, we delete or anonymise it.

Depending on where you live, you may have the right to access, correct, delete, restrict or export your personal information, to object to certain processing, and to withdraw consent at any time. If you are in the UK or EEA you may also complain to your local supervisory authority. To exercise these rights, contact us at support@aivolearn.com — we aim to respond within one month.

We take reasonable technical and organizational measures to protect your information, including encryption in transit and access controls on our systems. No method of transmission or storage is completely secure, but we work to safeguard your data.

Our products are not directed to children under 16, and we do not knowingly collect information from them.

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent changes.

If you have questions about this Privacy Policy, contact us at support@aivolearn.com.